Privacy Policy

At dbg33, we are committed to protecting the privacy and personal data of all players who use our online gaming platform. This Privacy Policy explains in clear terms what information we collect when you register, play, or interact with dbg33, why we collect it, how it is used, and the choices you have regarding your personal data.

This policy applies to all users accessing dbg33 from Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions. By using our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

Information We Collect

Personal Information You Provide

When you create an account or use our services, we may collect the following categories of personal information directly from you:

• Full name, date of birth, and national ID or passport number for identity verification
• Email address and mobile phone number registered in Bangladesh
• Residential address including city, district, and postal code
• Financial information such as bKash wallet number, Nagad account, Rocket account, or bank details used for deposits and withdrawals
• Profile preferences, language settings, and voluntary information you share with our support team

Information Collected Automatically

When you access dbg33 through a browser or mobile device, certain technical information is collected automatically to ensure the platform functions correctly and securely:

• IP address and approximate geographic location based on your network connection
• Device type, operating system version, browser type, and screen resolution
• Session timestamps, pages visited, game sessions played, and in-platform navigation paths
• Cookie identifiers and similar tracking technologies (see Cookies section below)

How We Use Your Information

dbg33 processes your personal data only for lawful, specific, and transparent purposes directly related to operating our platform and serving you as a player. Your data is used for the following purposes:

• Account registration and identity verification to confirm you are aged 21 or above and eligible to play
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Delivering bonuses, free spins, and promotional offers tailored to your activity on dbg33
• Providing customer support and resolving account-related disputes or technical issues
• Complying with responsible gaming obligations and preventing underage access
• Detecting and preventing fraud, money laundering, and other prohibited activities on our platform

Sharing of Your Information

dbg33 does not sell, trade, or transfer your personally identifiable information to external parties for commercial gain. We may share your data only in the following limited and necessary circumstances:

• Trusted payment processors and financial partners (such as bKash, Nagad, and Rocket) solely for the purpose of completing your transactions
• Identity verification and KYC service providers who are contractually bound to protect your data
• Game content providers such as Pragmatic Play, Evolution Gaming, and Spribe, who may receive anonymized session data to support fair game delivery
• Law enforcement or regulatory authorities when required by applicable law or a valid legal order

In all such cases, data sharing is limited strictly to the minimum information necessary to fulfill the specific purpose. We do not share your gambling activity history with any external advertising network.

Cookies and Tracking Technologies

dbg33 uses cookies and similar web technologies to enhance your experience, remember your login session, and analyse platform performance. Cookies are small text files placed on your device by our website. They do not contain viruses and cannot access files stored elsewhere on your device.

Essential Cookies

These cookies are strictly necessary for the platform to function and cannot be disabled without affecting core features such as login authentication, session management, and secure payments. They do not track any personal browsing behaviour outside the dbg33 platform.

Analytical and Preference Cookies

We also use optional analytical cookies to understand how players navigate dbg33 — for example, which games are most popular among users in Dhaka or Chittagong — so we can improve our service. You may disable these through your browser settings at any time without losing access to the platform.

Data Retention

dbg33 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Active account data is retained for the duration of your account's existence on our platform. Transaction records and identity verification documents may be retained for a longer period to comply with anti-money-laundering and financial record-keeping requirements.

When your data is no longer required and there is no legal basis for continued retention, dbg33 will securely delete or anonymise it in accordance with best-practice data hygiene standards. You may request early deletion of your account data by contacting our support team, subject to our legal retention obligations.

Your Rights Regarding Your Data

dbg33 respects your rights as a data subject. All registered players on our platform are entitled to exercise the following rights with respect to their personal data:

• Right of Access — you may request a copy of the personal data dbg33 holds about you
• Right to Rectification — you may request correction of inaccurate or incomplete personal data
• Right to Erasure — in certain circumstances, you may request deletion of your personal data from our systems
• Right to Restrict Processing — you may request that we limit how we use your data in specific scenarios
• Right to Object — you may object to processing of your data for direct marketing purposes at any time

To exercise any of these rights, please contact us at [email protected] with your registered email address, a clear description of your request, and a copy of a valid identification document. We aim to respond to all data subject requests within 30 days.

Payment and Financial Data

All financial transactions on dbg33 — including deposits via bKash, Nagad, Rocket, and Upay, as well as card payments through Visa and Mastercard — are processed through secure, encrypted payment gateways. dbg33 does not store your full mobile banking PIN, card CVV number, or complete card number on our own servers.

Transaction reference IDs, timestamps, and the masked last four digits of a payment method may be stored for reconciliation and dispute resolution purposes. This data is treated with the highest level of security and shared only with our licensed payment partners on a strict need-to-know basis.

Security of Your Personal Data

dbg33 employs a range of industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure hashing for stored credentials, role-based access controls for internal systems, and regular security audits.

While dbg33 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. We encourage all players to use strong, unique passwords for their dbg33 accounts and to never share login credentials with another person. If you suspect unauthorised access to your account, please contact our support team immediately at [email protected].

Children and Minors

dbg33 is strictly an adult gaming platform. Our services are available only to players who are 21 years of age or older. We do not knowingly collect, process, or store personal data belonging to persons under the age of 21. If we become aware that personal data of an underage individual has been inadvertently collected, we will take immediate steps to delete that data from our systems and close the associated account. Parents and guardians are encouraged to use appropriate parental controls to prevent minors from accessing online gambling platforms.

Changes to This Privacy Policy

dbg33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered users via email or through a prominent notice on the dbg33 platform at least 7 days before the changes take effect.

The most current version of this Privacy Policy will always be available at dbg33.vip/privacy-policy. Your continued use of the platform following the publication of any revised Privacy Policy constitutes your acceptance of those changes. If you do not agree with a revised policy, you must discontinue using dbg33 before the changes take effect.

Contact and Data Inquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dbg33 handles your personal data, our data privacy team is ready to assist you. We are committed to resolving all privacy-related matters transparently and promptly.

Email: [email protected]